Do you need telesales training that focuses on: Understanding the value of the initial interaction with a customer Techniques and skills required for an effective campaign Increasing the confidence of the agent? Is training offered to your Telesales Agents, but it lacks excitement and doesn't engage the participant in the learning process?

"Cindi is one of the best instructors I have ever experienced!" Participant in Revonet Telesales Training, Sioux Falls More Testimonials »

Providing a learning environment for Telesales personnel who generate leads for client companies and/or complete telephone sales transactions.

A learning environment that promotes behavior change and is supported with comprehensive materials and tools that can be utilized on the job. An environment that focuses not only on Telesales skills and techniques, but also on understanding general aspects of the solution being sold or supported so that personnel can understand the solution for which they are generating leads.

Telesales Training covers aspects of Orientation and Product Training, basic Telesales Skills as well as topics such as Understanding the Value of the Customer.

"Cindi trained my telesales business-to-business sales force for a voice over IP client. Her motivation and ability to impart real-world situations and solutions was inspiring. More to the point, our leads increased by 20% after her training and are continuing to grow." Allen Riehl, VP Ram Marketing More Testimonials »

• Develop a working partnership with client based on collaboration and mutual trust to:
  
  

  Clarify Telesales Objectives and Performance Expectations. Identify specific performance requirements to meet objectives and expectations. Identify key skills and techniques of Top Performers. Assess current Agent Performance. Identify 'gap' between current and required performance. Identify training offerings to address the 'gap'. Design and develop training materials, scripts and reference tools to be utilized in the appropriate learning environment. Deliver training in appropriate format to the appropriate participants. Test participants to validate assimilation of information and utilization of specific skills and techniques addressed during training. Provide reinforcement tools to ensure retention of information and behavior change. Assess performance changes back on the job.

"Can't improve the instructor. She's the best I have ever seen." Participant in Revonet Telesales Training, Sioux Falls More Testimonials »

• Understanding the Customer: Market and Specific Buyers
  
  
• Customer Engagement Process
  
  
• Discovery Skills
  
  
• Closing Skills & Handling Objections
  
  
• Phone Etiquette
  

• Having a training expert help determine what your organization needs and customizing training to focus on specific areas targeted for appropriate audiences.
  
  
• Telesales Training taught by an expert in the area of instruction, facilitation and helping customer service personnel understand the value of developing relationships with key customers. This type of Telesales Training will result in:
  
  
  • Faster ramp-up of telesales personnel
    
    
  • Longer retention of information and utilization of skills
    
    
  • More effective interactions with customers and handling of objections
    
    
  • Increased number of qualified leads
    
    
  • Increased revenue stream for both the telesales organization and their client
    
    
• A set of customized Telesales Reference Tools personnel can refer to on a daily basis. Tools that:
  
  
  • Are easy to access
    
    
  • Are easy to understand and utilize
    
    
  • Provide essential information, guidelines, tips and traps for being more effective on the telephone in obtaining the lead or making the sale
    
    
• Providing training that improves employee performance resulting in:
  
  
  • Increased competence and confidence of telesales personnel who engage with the customer
    
    
  • Increased customer satisfaction
    
    
  • Potentially long-term customers