The value and intricacies of Relationships developed throughout a Customer Engagement and leverage the Knowledge, Skills, Activities and Tools required during those interactions.

"Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives." Willa A Foster

Contract: with the client to ensure there is mutual agreement and consensus as to expectations and deliverables.

Assess: performance of employees to determine what should be done to address the 'gap' between current performance and performance required to meet business objectives.

Design & Develop: training offerings that focus on changing behavior and offer high quality, customized, streamlined materials both for the instructor and participant.

Instruct & Facilitate: webinars, training programs, workshops and seminars that engage the participants in the learning process and provide a stimulating learning environment.

Test: participants before, during and after a training offering to ensure that behavior has changed and they are utilizing skills and techniques appropriate for their position to meet departmental and corporate business objectives.

Follow Up:

With the client to ensure that training participation has resulted in measurable, visible behavior change. With the participants to validate that behavior has changed and information provided during training has been retained. By providing advanced training and support that focuses on more specific behavior resulting in improved performance.

That training does not focus on holding a class to teach something, but rather training focuses on changing the behavior of employees so they perform more effectively on the job.

• Behavior Change
• A Comprehensive Training Curriculum
• A Telesales Campaign
• Sales efforts for Sales, Sales Engineering and Support Personnel
• Customer Service interactions