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Cindi L. Rhodes is a Performance Consultant and the founder of ...etc!
With 25 years of experience in solution selling, designing and delivering training offerings worldwide for Sales, Customer Service, Telesales, New Hire and Management Personnel, Cindi has a passion for helping others understand the value of customer relationships in tandem with the ability to articulate solution value.
Cindi has an innate ability of engaging participants in the learning process and setting up an exciting learning environment. Her enthusiasm, facilitation skill and ability to take complex ideas and concepts and present them in a simple and concrete way have energized over 3000 internal and partner sales, sales engineering, and telesales personnel throughout the world.
Cindi has expertise in:
- Assessing current and required Sales, Customer Service and Telesales employee performance.
- Designing, developing and delivering fine-tuned training offerings that address specific, identifiable performance requirements of Sales, Customer Service, Telesales and End-User personnel.
- Developing Sales Tools that support a documented and adopted Customer Engagement Process and solution offering.
- Working collaboratively with clients to develop a comprehensive Training Strategy & Implementation Plan.
Cindi worked with small and medium-sized businesses as well as large corporations. She worked with not only Sales and Customer Service Organizations, but also Executive Teams, Marketing Departments and Telesales Companies to provide focused, best-in-class training. Cindi has set up training departments that focus on ensuring that performance required to meet business goals becomes a reality. She has traveled in Europe, Asia Pac, North America and Australia to partner with dealers to ensure that sales personnel effectively sell and support telecommunications solutions in their specific region. Cindi's commitment to excellence and quality has garnered her many accolades from clients and participants alike.
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"Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution;
it represents the wise choice of many alternatives."
Willa A Foster
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Prior to starting ...etc!, Cindi has worked with leaders in the market today: Covad Communications, GoBeam Communications, Blue Pumpkin Software, Lucent Technologies, Synopsys as well as other industry pioneers Varian & Associates, Octel Communications, Raychem Corporation and ComputerLand.
As a certified instructor for Achieve Global, Cindi has taught courses focusing on Interpersonal Managing and Selling Skills, Negotiation and Coaching Skills, Presentation and Account Management, and Customer Service Skills. She has also leveraged Miller Heiman Strategic Selling, Solution Selling, SPIN Selling, Selling to VITO and Target Account Selling in corporate training efforts and sales technique training.
By leveraging Cindi's comprehensive understanding of sales processes, the implementation of a solution, maintaining a customer account and the skills and tools affiliated with each, companies can embark on a collaborative partnership with her to experience an increase in customer satisfaction, employee efficiency and effectiveness and revenue stream.
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