Ensuring that companies today can recruit, retain and maintain their acquired customer-base is critical to a business' success. The cost of obtaining customers and then losing them is far higher than the cost of identifying and implementing ways to retain and maintain customers. A key element of companies accomplishing this is ensuring that a customer is engaged in any process or interaction.

"We cannot direct the wind… but we can adjust the sails." Anonymous

...etc!  was founded on the premise that engaging the customer is not only based on a process and the labels assigned to that process, but also on the people and the relationships that are developed throughout an interaction with a customer: from qualifying to closing to implementing and maintaining the account.

...etc!  works with clients worldwide to develop a comprehensive Customer Engagement Process and a Training Strategy & Implementation Plan to support those involved in this process - internal personnel as well as external players.

...etc!  designs and develops customized training offerings for Sales, Customer Service and Telesales personnel: from new hire orientation, basic product and skills training to advanced skills training.

...etc!  offers expertise in:

"People can alter their lives by altering their attitudes and behavior." Anonymous

• Assessment of employee performance to determine options to improve performance that ultimately leads to meeting business objectives.
  
  
• Designing, development and delivery of fine-tuned training offerings that address specific, identifiable performance requirements.
  
  
• Development of Sales Tools that support a documented and adopted Customer Engagement Process and Solution offering.
  
  
• Working collaboratively with clients to develop a comprehensive Training Strategy & Implementation Plan that provides a structure to an organization to ensure well-trained and effective employees.
  
  

...etc!  can become your single point of contact for all of your training needs.

...etc!  gives You the opportunity to Choose what is needed for Your Organization!

You may not know exactly what you need, but you may need ...etc! 

Contact us to discuss how we can best meet the needs you have today!